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Legal notice and terms and conditions of website


The purpose of this document is to establish and regulate the rules governing the use of the www.princess-hotels.com website (hereinafter the “Web”). The Web consists of all those pages and the content thereof that belong to PRINCESS HOTELS A.I.E. and which are accessed through the www.princess-hotels.com domain and its sub-domains.

Over this Web, PRINCESS HOTELS A.I.E. (hereinafter “PRINCESS HOTELS”) purports to provide information to clients and potential clients, to manage its client loyalty programme, to handle room bookings and, moreover, to provide other services that it may consider fitting at any given time to pursue its corporate purpose.

Use of this website, as well as of the services made available to the user thereon, entails full and unreserved acceptance of all the general terms and conditions set forth in this Legal Notice (hereinafter the “General Terms and Conditions”). Accordingly, users are hereby advised of the importance of reading them on every visit. Accessing this Web implies knowledge and acceptance of the following General Terms and Conditions. Consequently, PRINCESS HOTELS recommends that users either print them out or download and carefully read them every time they visit this Web.


The website www.princess-hotels.com belongs to PRINCESS HOTELS A.I.E., the registered address of which is at 63, C/ Gaudí, Tarragona and which is entered in the Tarragona Companies Register in Volume 1740, Companies Section, Sheet 55, Page number: T-23836 and is holder of Tax No.: G43635176.


By accepting these General Terms and Conditions, users commit to using this Web and the services made available through the same in the form and manner set forth thereon. Users undertake to refrain from using this Web or its services for unlawful purposes and/or those established in these General Terms and Conditions and which my harm the rights and/or interests of third parties or which may damage or hinder, in any way, its proper functioning or that of the services offered at present, or that may be offered in the future.



Users accept sole liability for accessing this Web. Users are solely and exclusively liable for any risks arising from Web use. PRINCESS HOTELS accepts no liability for possible damage that may be caused by interferences, omissions, interruptions, computer viruses, telephone faults or disconnections in the operating of this electronic system that are caused for reasons beyond the control of PRINCESS HOTELS; for delays or blockages in the use of this electronic system caused by faults or overloads at its Data Processing Centre, on telephone lines, on the internet system or on other electronic system; and further accepts no liability for damages that may be caused by third parties by way of unlawful interference that is beyond the control of PRINCESS HOTELS.

Moreover, PRINCESS HOTELS accepts no liability for any damage to which users may be subject owing to errors, faults or omissions in the information provided by PRINCESS HOTELS whenever this comes from sources for which it is not accountable.


The information that figures on this Web is that which is valid since its last update. PRINCESS HOTELS reserves the right to update, change or remove information posted on this Web and can limit or refuse access to said information.

PRINCESS HOTELS reserves the right to make as many changes and modifications as it sees fit. Moreover, it can exercise this right at any given moment and without prior notice.


PRINCESS HOTELS makes the utmost effort to avoid any errors in its Web content. PRINCESS HOTELS neither guarantees nor accepts any liability for any consequences arising from errors in content provided by third parties that may appear on this Web.

PRINCESS HOTELS accepts no liability under any circumstance for content, commercial activities, products and services that might be displayed through links, where appropriate, either directly or indirectly on this Web.

PRINCESS HOTELS reserves the right to prevent or prohibit access to the Web to any internet user that posts content on this Web that is either contrary to legal standards or which is immoral, and further reserves the right to take any legal measures that it sees fit to prevent this type of conduct.


PRINCESS HOTELS makes the utmost efforts to ensure browsing under optimum conditions and to avoid damages occurring during the same.

PRINCESS HOTELS accepts no liability for damages of any nature that may be caused to users as a result of using other browsers or different versions of the browsers for which the Web has been designed.

PRINCESS HOTELS neither guarantees nor accepts any liability for interruptions to this Web or that it may be error free. Furthermore, it does not guarantee that the content or software to which users may have access through this Web is error-free or does not cause any damage and accepts no liability in the event of any such error or damage occurring.


PRINCESS HOTELS hereby informs users that this PRINCESS HOTELS Web observes that which is provided for in current data protection legislation, specifically General Data Protection Regulation 2016/679 and the Organic Law 03/18 on Personal Data Protection and the Guarantee of Digital Rights of 5 December, as well as its implementing regulation and has adopted the technical and organisational measures required to avoid the loss, misuse, alteration, unauthorised access and theft of personal data provided, where appropriate, over the Web, duly taking into account state-of-the-art of the technology, the nature of the data and the risks to which they are exposed.

In accordance with personal data protection regulations, PRINCESS HOTELS hereby informs you that it is the data controller for PRINCESS HOTELS A.I.E. personal data. Data subjects have the right to access their data at all times to enable the exercise of their rights of rectification, erasure, objection and any other rights under the provisions of data protection legislation. To this end, data subjects can write to PRINCESS HOTELS A.I.E. at its registered address, namely, 62, C/Antoni Gaudí, C.P. 43203, Reus (Tarragona), or send an email to: of.reus@princess-hotels.com

Complaints can be submitted to the data protection control authority. PRINCESS HOTELS, A.I.E. guarantees that it has adopted the appropriate security measures at its installations and for its systems and archives.

Further information is available in the PRINCESS HOTELS privacy policy.


Access to this Web can entail the use of cookies, both on its pages and well as on the sited accessed through links. Those users that do not want to receive cookies or want to be informed before they are stored on their computer can configure their browser accordingly.

Further information is available in the PRINCESS HOTELS cookies policy.


PRINCESS HOTELS hereby states that, unless otherwise indicated on the Web, the texts, images, illustrations, designs, icons, photographs, video segments, sound segments and all other material to be found on the Web, and any other intellectual creations and/or scientific and technical inventions or discoveries, whatever their business or industrial application be (hereinafter collectively called the “Content”), have been created or invented by PRINCESS HOTELS or their use assigned, licensed, transmitted to or authorised by their owners and/or assignees.

Users undertake to refrain from deleting or altering any distinctive mark used on the Web, such as, albeit not exhaustively, trademarks, trade names (graphics, logos, etc.), copyright and other data that identify the rights of PRINCESS HOTELS or those of third party owners incorporated into the Web.

Likewise, PRINCESS HOTELS owns the rights to any works, inventions, discoveries patents, ideas, concepts, updates and improvements related to the Web, its systems, applications and programmes or related to the services that PRINCESS HOTELS provides, which are created, implemented, developed or put into practice for the first time by PRINCESS HOTELS, whether of itself or with the help of Web users, in the course of, or as a result of, any design or development work or any other task carried out under the Contract.

Users may not use the name or marks, symbols, logos or distinctive signs owned by PRINCESS HOTELS without the express consent of the latter in writing.

If a user or third party considers that any of the content on the Web infringes on the copyright of the author or other intellectual property rights, we would ask that they inform us at the following address: PRINCESS HOTELS, Legal Dept., 3, Avda. Diagonal, Barcelona.


The Rules of Use set forth in this Legal Notice are governed by Spanish law. Both PRINCESS HOTELS as well as Web users agree that any dispute that may arise regarding the interpretation, observance and/or enforcement of these rules shall be expressly submitted to the jurisdiction of the corresponding Courts and Tribunals of Barcelona, expressly waiving any other jurisdiction which may otherwise apply.